A Mediator’s DIY Guide to Conflict Resolution in the Dental Office
Too often, conflicts in a dental practice are addressed in one of two ways — by ignoring them and hoping they’ll go away (they won’t), or by coming down too hard and overmanaging or firing people, hoping that will fix the problem (it won’t). There are proven methods that can help restore peace and cooperation in a practice. Rescue your workplace relationships, maintain a supportive environment, and prevent future issues by getting to the heart of the matter so that you can have a happier, more productive work environment. This course gives dental professionals the tools needed to resolve conflict and encourage candid communications.
The inappropriate use of antibiotics has been associated with adverse events that have short- and long-term effects on the patient and society. These adverse events have the potential to burden the health-care system and negatively impact current and future generations. Dentists contribute to more than 10% of all antibiotic prescriptions. Antibiotic stewardship is defined as “the optimal selection, dosage, and duration of antimicrobial treatment that results in the best clinical outcome for the treatment or prevention of infection, with minimal toxicity to the patient and minimal impact on subsequent resistance.”1 The practice of antibiotic stewardship will help dentists prescribe the appropriate antibiotic with correct dose, duration, and timing for the patient diagnosis. Dentists and dental offices nationwide will benefit from the practice of antibiotic stewardship, and the implementation of these practices will likely improve patient outcomes. This continuing education program will provide an understanding of antibiotic stewardship, direct dental teams to the information they need to evaluate their current protocols, and inspire dental teams to practice antibiotic stewardship.
Caries Management and Minimal Intervention Dentistry: A Collaborative Approach (Second Edition)
The incidence of dental caries is increasing globally. It is essential that the dental team work together with the patient to manage dental caries throughout the various stages of the patient’s life. Several methods are used within the dental field for caries identification. The utilization of a risk assessment can assist the dental professional in addressing the disease process and recommended treatment with the patient. It is advantageous to utilize a completed risk assessment, along with various caries identification methods, to help guide the patient and dental team in management of early carious lesions. The use of minimal intervention dentistry to address early carious lesions is an integral part of the caries management process and should be considered when devising a caries management plan.
Denture Fabrication: A Lost Art (Part 2 of 2)
There are more than 40 million edentulous people in the United States alone, many of whom are denture wearers.1 However, these patients may have worn or damaged dentures and continue to function. This is partly due to acceptance and adaptation of an edentulous mouth and/or past difficulties with new dentures. Some patients use dentures only in situations where esthetics are necessary. Unfortunately, these patients may also go to a dentist who believes that the complete denture is difficult to create and the fully edentulous patient difficult to treat. This course will attempt to educate dentists and teams as to some of the many steps required to treat an edentulous patient with a removable denture.
HIPAA Complexities and Compliance Issues (Second Edition)
The Health Insurance Portability and Accountability Act (HIPAA) is well known to all health-care providers and everyone who has visited any health-care facility. The need to protect the personal and medical information of patients is the primary reason for the enactment of HIPAA in 1996. HIPAA is very complex, making compliance difficult. Additionally, patient comanagement and communication among a variety of facilities including labs, specialists, diagnostic and imaging centers, among many others, has further complicated compliance across the spectrum of patient care. Companies that facilitate secure communication and assistance with HIPAA compliance provide protection for covered entities and the patient as well.
Nitrous Oxide: Use and Safety (Second Edition)
In dentistry, nitrous oxide is the most commonly used inhalation anxiolytic and sedation adjunct. It reduces anxiety, pain, and memory of the treatment experienced and is a valuable component of the armamentarium available to clinicians. When used correctly, it is predictable, effective, and safe.
The Down and Dirty Side of Dentistry: Infection Prevention that Saves Lives!
Dental offices throughout the United States have received negative press when infection control violations occur. These violations can be so egregious that they result in patient death. Licensed dental providers have an obligation to keep their patients and the public safe while under their care. They also need to protect their own health while working in a hazardous profession with a high risk of exposure to disease, radiation, and other environmental contaminants. This topic is so important in dentistry that many state boards now require an infection prevention course for licensure. This course will explore the current recommendations for personal protective equipment and environmental controls for aerosols, radiation, clinical and housekeeping contact surfaces, as well as waterline maintenance.
The Hidden Truths Behind the Bottled Water, Sports Drink, and Energy Drink Market and the Threat They Pose to the Oral Cavity
This course will discuss the changing landscape of American beverage choices. Bottled water, sports drinks, and energy drinks are increasing in sales each year. People have misconceptions that these beverages are healthier alternatives to traditional sodas; however, many of these substances pose a risk to the oral environment with their acidic nature and sugar content. The dental professional is in a key position to ensure patients are adequately informed of the risks versus benefits of their beverage choices. This course will discuss popular beverage choices and arm the dental professional with the knowledge needed to educate patients on their beverage choices.
Substance Abuse: Social Stigmas and Patient Management (Part 2)
The stigmatization of addiction can easily lead to making assumptions about patients who are drug users. Dental professionals often associate addiction with a drug-seeking patient, which can lead to a loss of empathy and proper care of the individual. Awareness of the oral and systemic effects of a variety of drugs—including alcohol, marijuana, ecstasy, methamphetamine, and opioids—may assist dental professionals in effectively communicating and providing intervention for addicted patients.
OSHA Blood-borne Pathogen Training in the Dental Setting
The Occupational Safety and Health Administration (OSHA) was developed to assure safety in the workplace by establishing safety and health standards. OSHA ensures workplace compliance through inspections. Working in cooperation with the Centers for Disease Control and Prevention (CDC), it protects dental workers from occupational exposure to pathogens and other health risks in the dental setting. Their ultimate goal is to have employees go home safe at the end of the day. This course reviews the blood-borne pathogen health hazards and the preventive measures necessary.