Overcoming Patient Objections: Getting from No to Not Yet to Yes

This webinar will help to identify how patient education can preemptively remove barriers which come up during treatment plan presentation, discuss how to identify and approach patient objections and learn about conflict management to address objections when they arise.

Getting patients to accept the care which we, as practitioners, know can benefit them is one of the most challenging, and sometimes frustrating, parts of being a dentist. Our treatment may be fantastic, we may have invested the time for a thorough and well thought-out diagnosis, but until the patient says “yes,” our efforts remain fruitless. And often, the barriers which stand in the way of patient acceptance can be hidden or vague. This webinar will help to identify how patient education can preemptively remove barriers which come up during treatment plan presentation, discuss how to identify and approach patient objections and learn about conflict management to address objections when they arise.

AGD PACE Credit Only

Educational Support Provided By: United Medical Credit


Amisha Singh DDS
Clinical Assistant Professor
Acting Director of Diversity at University of Colorado School of Dental Medicine
Amisha Singh, DDS, serves on the Colorado Dental Association (CDA) House of Delegates, American Dental Association (ADA) Dental Wellness Advisory Committee, and the Metro Denver Dental Society and CDA Membership Councils. She is the CDA New Dentist Committee chair-elect, as well as a blogger and professional speaker working with IgniteDDS. Dr. Singh is the Advanced via Individual Determination (AVID) health-care liaison for Denver Public Schools and a workforce diversity consultant for the Colorado Department of Public Health. An ADA Success speaker, she participates in the ADA Institute of Diversity in Leadership and is the founder of the CDA Diversity in Leadership program.

Not Enrolled

Course Includes

  • 1 Lesson
  • 1 Quiz
  • Course Certificate
  • 1 CE credit(s)

    This continuing education (CE) activity was developed by Endeavor Business Media with no commercial support.

    This course was written for dentists, dental hygienists, and dental assistants, from novice to skilled.

    Educational methods: This course is a self-instructional journal and web activity.

    Provider disclosure: Endeavor Business Media neither has a leadership position nor a commercial interest in any products or services discussed or shared in this educational activity. No manufacturer or third party had any input in the development of the course content.

    Requirements for successful completion: To obtain 1 CE credits for this educational activity, you must pay the required fee, review the material, complete the course evaluation, and obtain an exam score of 70% or higher.

    CE planner disclosure: Laura Winfield, Endeavor Business Media dental group CE coordinator, neither has a leadership nor commercial interest with the products or services discussed in this educational activity. Ms. Winfield can be reached at lwinfield@endeavorb2b.com.

    Educational disclaimer: Completing a single continuing education course does not provide enough information to result in the participant being an expert in the field related to the course topic. It is a combination of many educational courses and clinical experience that allows the participant to develop skills and expertise.

    Image authenticity statement: The images in this educational activity have not been altered.

    Scientific integrity statement: Information shared in this CE course is developed from clinical research and represents the most current information available from evidence-based dentistry.

    Known benefits and limitations of the data: The information presented in this educational activity is derived from the data and information contained in the reference section.

    Registration: The cost of this CE course is $8.00 for 1 CE credits.

    Cancellation and refund policy: Any participant who is not 100% satisfied with this course can request a full refund by contacting Endeavor Business Media in writing.

    Provider information:

    Dental Board of California: Provider RP5933. Course registration number CA code: 01-5933-21090. Expires July 31, 2024. “This course meets the Dental Board of California’s requirements for 1 units of continuing education.”

    PACE

    Endeavor Business Media is a nationally approved PACE program provider for FAGD/MAGD credit.
    Approval does not imply acceptance by any regulatory authority or AGD endorsement.
    11/1/2022 to 10/31/2024.
    Provider ID# 320452
    AGD code: 550

    AADH

    Endeavor Business Media is designated as an approved Provider by the American Academy of Dental Hygiene, Inc. #AADHPNW (January 1, 2021-December 31, 2022). Approval does not imply acceptance by a state or provincial Board of Dentistry. Licensee should maintain this document in the event of an audit.

    ADA CERP

    Endeavor Business Media is an ADA CERP–recognized provider.

    ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of dental continuing education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

    Concerns or complaints about a CE provider may be directed to the provider or to CERP at ada.org/goto/cerp.

    Endeavor