Date: February 17, 2026
Time: 3:00 PM EST / 2:00 PM CST
Duration: 1 hour
Presenter: Dr. Ian McLean
Cost: $19.99 (Free for Premium Access Pass Members)
Credits: 1
When you deliver an excellent dental care experience, your patients will remain in your practice, they will refer others, and your practice will grow. However, doing this from first impression through case completion can be challenging. We will have discussion around creating consistent, positive experiences for patients in the dental practice.
Learning Objectives:
Participants will be able to articulate the following:
- Common elements of a Negative Patient Experience
- Outline for saving a Negative Experience
- Common elements of a Positive Patient Experience
- Fundamentals of Motivational Interviewing
About the Presenter
Dr. Ian McLean owns a practice with integrated specialty care, and has dedicated his career to serving his community as general dentist in Brighton, CO. Outside of the practice, Dr. McLean guest-lectures to the dental students at his alma mater, the University of Colorado School of Dental Medicine and the American Student Dental Association. He has provided continuing education courses at the Rocky Mountain Dental Convention, Colorado Dental Association, Metro Denver Dental Society and the Virginia Dental Association. He is a Regional Clinical Leader for Pacific Dental Services, where he provides practice consulting in northern Colorado, develops clinical guidance and continuing education courses. He also serves on the editorial board for the Dental Academy of Continuing Education, providing peer-review for Dental Economics, Perio-implant Advisory, RDH Magazine and Dentistry IQ. Dr. McLean is dedicated to the advancement of the dental field for the benefit of all parties involved.
Course Content
Course Includes
- 1 Lesson
CE credit(s): 1
Course Type: Live Webinar
Published Date: February 17, 2026
This continuing education (CE) activity was developed by Endeavor Business Media with no commercial support.
This course was written for dentists, dental hygienists, and dental assistants, from novice to skilled.
Educational methods: This course is a self-instructional journal and web activity.
Provider disclosure: Endeavor Business Media neither has a leadership position nor a commercial interest in any products or services discussed or shared in this educational activity. No manufacturer or third party had any input in the development of the course content.
Requirements for successful completion: To obtain 1 CE credits for this educational activity, you must pay the required fee, review the material, complete the course evaluation, and obtain an exam score of 70% or higher.
CE planner disclosure: Laura Winfield, Endeavor Business Media dental group CE coordinator, neither has a leadership nor commercial interest with the products or services discussed in this educational activity. Ms. Winfield can be reached at lwinfield@endeavorb2b.com.
Educational disclaimer: Completing a single continuing education course does not provide enough information to result in the participant being an expert in the field related to the course topic. It is a combination of many educational courses and clinical experience that allows the participant to develop skills and expertise.
Image authenticity statement: The images in this educational activity have not been altered.
Scientific integrity statement: Information shared in this CE course is developed from clinical research and represents the most current information available from evidence-based dentistry.
Known benefits and limitations of the data: The information presented in this educational activity is derived from the data and information contained in the reference section.
Registration: The cost of this CE course is $19.99 for 1 CE credits.
Cancellation and refund policy: Any participant who is not 100% satisfied with this course can request a full refund by contacting Endeavor Business Media in writing.
Provider information:
Endeavor Business Media is a nationally approved PACE program provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
11/1/2024 to 10/31/2028.
Provider ID# 320452
AGD code: 550
Endeavor Business Media is designated as an approved provider by the American Academy of Dental Hygiene, Inc. #AADHEBM (January 1, 2025 - December 31, 2026). Approval does not imply acceptance by a state or provincial Board of Dentistry. Licensee should maintain this document in the event of an audit. AADH code: AADHEBM-522-2-2026-1
