Communication pearls for patient relationship building without the fear of rejection,
the anxiety of selling or the liability of not saying anything.

Let’s spend quality time emphasizing the “Why” behind our “Do” and jump off the monotonous routine of our cyclic daily schedule we push thru to the end of Friday.

Earn 1 CEU Credit

We made it, some less scathed than others. The past year has been full of emotions, uncertainty, and complex conversations as to what will happen moving forward post pandemic in the dental health industry. Some business owners have maximized away time to develop different patient protocols with their teams, some maximizing PPP funds by making investments in supportive technologies and some finally expanding operatories while others got out altogether.
Have you stopped to think who you are doing this for? The patient you say.

Does the patient have a perceived value of our expertise and what it takes to support a health care center? Or do they think it is just some fancy, expensive looking new toys that they will have to pay for with padded services? I submit to you that now is an opportunity to have a different conversation with our patients.

Let’s spend quality time emphasizing the “Why” behind our “Do” and jump off the monotonous routine of our cyclic daily schedule we push thru to the end of Friday

Presented By:

Debbie Zafiropoulos EFDA, RDH, BA
OralED Institute, LLC

  • Debra Zafiropoulos, widely known as “Debbie Z” is the CEO of OralED Institute. LLC., a collaborative firm that leads us from current state to desired state and where learning and implementation continues.
  • Debra serves as the Partner in Education for the Wellness Dentistry Network, a Master Instructor with MoradoASC mentoring and nurturing future speakers, authors, and success minded professionals.
  • Founder of the a 501c(3) nonprofit supporting the oral health needs of those struggling with a cancer diagnosis.
  • Currently serves as Clinical Sales & Education Consultant for EMS Electro Medical Systems North America, bringing Guided Biofilm Therapy training and GBT clinician certification with the Airflow Prophylaxis Master to the United States and Canada.
  • Debbie has developed and nurtured diversified relationships with some of the top corporate companies in the health & wellness industry and contributes her perspective as a Key Opinion Leader. Debbie also serves on several advisory boards as a facilitator with responsibilities in program development, product creation, articles, webinars, collaborative trainings, educational systems, and marketing campaigns.
  • In 2016 Debbie was recognized by her peers as the SUNSTAR Award of Distinction recipient for her passion, knowledge relentless activities to better our profession.

Supported in part through an unrestricted educational grant by:


Not Enrolled

Course Includes

  • 1 Lesson
  • 1 Test
  • Course Certificate
  • CE credit(s): 1

    Course Type: On-Demand Webinar

    Published Date: August 10, 2021

    This continuing education (CE) activity was developed by Endeavor Business Media with no commercial support.

    This course was written for dentists, dental hygienists, and dental assistants, from novice to skilled.

    Educational methods: This course is a self-instructional journal and web activity.

    Provider disclosure: Endeavor Business Media neither has a leadership position nor a commercial interest in any products or services discussed or shared in this educational activity. No manufacturer or third party had any input in the development of the course content.

    Requirements for successful completion: To obtain 1 CE credits for this educational activity, you must pay the required fee, review the material, complete the course evaluation, and obtain an exam score of 70% or higher.

    CE planner disclosure: Laura Winfield, Endeavor Business Media dental group CE coordinator, neither has a leadership nor commercial interest with the products or services discussed in this educational activity. Ms. Winfield can be reached at

    Educational disclaimer: Completing a single continuing education course does not provide enough information to result in the participant being an expert in the field related to the course topic. It is a combination of many educational courses and clinical experience that allows the participant to develop skills and expertise.

    Image authenticity statement: The images in this educational activity have not been altered.

    Scientific integrity statement: Information shared in this CE course is developed from clinical research and represents the most current information available from evidence-based dentistry.

    Known benefits and limitations of the data: The information presented in this educational activity is derived from the data and information contained in the reference section.

    Registration: The cost of this CE course is $8.00 for 1 CE credits.

    Cancellation and refund policy: Any participant who is not 100% satisfied with this course can request a full refund by contacting Endeavor Business Media in writing.

    Provider information:

    Dental Board of California: Provider RP5933. Course registration number CA code: 01-5933-21096. Expires August 9, 2024. “This course meets the Dental Board of California’s requirements for 1 units of continuing education.”


    Endeavor Business Media is a nationally approved PACE program provider for FAGD/MAGD credit.
    Approval does not imply acceptance by any regulatory authority or AGD endorsement.
    11/1/2022 to 10/31/2024.
    Provider ID# 320452
    AGD code: 550


    Endeavor Business Media is designated as an approved Provider by the American Academy of Dental Hygiene, Inc. #AADHPNW (January 1, 2022–December 31, 2024). Approval does not imply acceptance by a state or provincial Board of Dentistry. Licensee should maintain this document in the event of an audit. AADH code:


    Endeavor Business Media is an ADA CERP–recognized provider.

    ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of dental continuing education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

    Concerns or complaints about a CE provider may be directed to the provider or to CERP at



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