EMS Presented by: Debbie Zafiropoulos, EFDA, RDH, BA Tuesday August 10, 2021 Course Code: CMM81021 We made it, some less scathed than others. The past year has been full of emotions, uncertainty, and complex conversations as to what will happen moving forward post pandemic in the dental health industry. Some business owners have maximized away time to develop different patient protocols with their teams, some maximizing PPP funds by making investments in supportive technologies and some finally expanding operatories while others got out altogether. Have you stopped to think who you are doing this for? The patient you say. Does the patient have a perceived value of our expertise and what it takes to support a health care center? Or do they think it is just some fancy, expensive looking new toys that they will have to pay for with padded services? I submit to you that now is an opportunity to have a different conversation with our patients. Let’s spend quality time emphasizing the “Why” behind our “Do” and jump off the monotonous routine of our cyclic daily schedule we push thru to the end of Friday Learning Objectives: TBD
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