The dental practitioner’s ultimate guide to adult patient fear, anxiety, and phobia

The anxious patient presents with significant challenges to rendering care in the dental environment. This course takes a practical approach in the dental management of fearful, anxious, and/or phobic patients that can be incorporated into even the busiest offices.

3 CE Credits

A peer-reviewed article written by Lisa Dowst-Mayo, MHA, BSDH, RDH


TThe American Dental Association reports 22% of adult Americans avoid the dentist due to fear and anxiety, which equates to one in five.1 Fifty-nine percent of Americans cite cost as the top reason they do not visit the dentist more frequently.1 Patient anxiety etiologically can be psychological, financial, physical, or a combination of these. The anxious patient presents with significant challenges to rendering care in the dental environment. This course takes a practical approach in the dental management of fearful, anxious, and/or phobic patients that can be incorporated into even the busiest of offices. Multimodal, evidence-based, nonpharmacological and pharmacological approaches to anxiety management are summarized to assist the dental practitioner in successfully treating these patients and improving their oral health and overall quality of life.

At the conclusion of this course, the dental practitioner will be able to:

  1. Incorporate an anxiety management plan that best fits their patient population.
  2. Identify dentally fearful, anxious, or phobic patients and apply correct management techniques.
  3. Provide more pleasant and relaxed appointments to improve both the patient and provider experience.

Lisa Dowst-Mayo, MHA, BSDH, RDH, graduated magna cum laude with a bachelor’s degree in dental hygiene from Baylor College of Dentistry and a master’s degree in health-care administration from Ohio University. She is currently enrolled in a PhD program with Franklin University for health-care administration. She works as a professor of dental hygiene at Texas A&M University College of Dentistry in Dallas, TX. Lisa is an international CE speaker, having taught over 200 programs both in-person and livestreaming. She has published over 46 peer-reviewed courses and articles since 2006 and can be contacted through her website at

Quick Access Code: 21029
© Tetyana Afshar |

Not Enrolled

Course Includes

  • 6 Lessons
  • 1 Test
  • Course Certificate
  • CE credit(s): 3

    Course Type: Written

    Published Date: June 2021

    This continuing education (CE) activity was developed by Endeavor Business Media with no commercial support.

    This course was written for dentists, dental hygienists, and dental assistants, from novice to skilled.

    Educational methods: This course is a self-instructional journal and web activity.

    Provider disclosure: Endeavor Business Media neither has a leadership position nor a commercial interest in any products or services discussed or shared in this educational activity. No manufacturer or third party had any input in the development of the course content.

    Requirements for successful completion: To obtain 3 CE credits for this educational activity, you must pay the required fee, review the material, complete the course evaluation, and obtain an exam score of 70% or higher.

    CE planner disclosure: Laura Winfield, Endeavor Business Media dental group CE coordinator, neither has a leadership nor commercial interest with the products or services discussed in this educational activity. Ms. Winfield can be reached at

    Educational disclaimer: Completing a single continuing education course does not provide enough information to result in the participant being an expert in the field related to the course topic. It is a combination of many educational courses and clinical experience that allows the participant to develop skills and expertise.

    Image authenticity statement: The images in this educational activity have not been altered.

    Scientific integrity statement: Information shared in this CE course is developed from clinical research and represents the most current information available from evidence-based dentistry.

    Known benefits and limitations of the data: The information presented in this educational activity is derived from the data and information contained in the reference section.

    Registration: The cost of this CE course is $39.00 for 3 CE credits.

    Cancellation and refund policy: Any participant who is not 100% satisfied with this course can request a full refund by contacting Endeavor Business Media in writing.

    Provider information:

    Dental Board of California: Provider RP5933. Course registration number CA code: 03-5933-21029. Expires May 2024. “This course meets the Dental Board of California’s requirements for 3 units of continuing education.”


    Endeavor Business Media is a nationally approved PACE program provider for FAGD/MAGD credit.
    Approval does not imply acceptance by any regulatory authority or AGD endorsement.
    11/1/2022 to 10/31/2024.
    Provider ID# 320452
    AGD code: 153


    Endeavor Business Media is designated as an approved Provider by the American Academy of Dental Hygiene, Inc. #AADHPNW (January 1, 2022–December 31, 2024). Approval does not imply acceptance by a state or provincial Board of Dentistry. Licensee should maintain this document in the event of an audit. AADH code:


    Endeavor Business Media is an ADA CERP–recognized provider.

    ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of dental continuing education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

    Concerns or complaints about a CE provider may be directed to the provider or to CERP at



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