mLive Presented by: Neil Mahoney Monday September 13, 2021 Course Code: HWT91321 Patient behavior has been evolving for years. The rise of mobile-search, the prevalence of information that is a click away, increased competition, COVID-19 and more. Some of the factors influencing today’s patients are macro and others are micro. Some of them are challenges to overcome and some of them are opportunities to capitalize on. This course is designed to help Dentists understand many of the macro trends and micro influences affecting patient behavior. Once these challenges are understood, we will discuss the various strategies that can be employed to overcome them. Learning Objectives: TBD
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