Cognitive bias within the dental community

This course is designed to help dental team members recognize their own biases and see the need to introspect and self-regulate to change them.

3 CE Credits

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A peer-reviewed article written by Dorothy Garlough, RDH, MPA

Abstract Cognitive bias is a pattern of thinking in humans that, although flawed, is repeated mindlessly, sometimes resulting in irrational behavior and decisions.1 Dental personnel need to understand how cognitive biases impact both their patients and their team members. Left unchecked, these automatic associations can cause grave mistakes and injuries, resulting in real harm. This course is designed to help dental team members recognize their own biases and see the need to introspect and self-regulate to change them.

Educational objectives

At the conclusion of this educational activity, participants will be able to:

  • Identify cognitive biases
  • Link some of the common biases to behavior in the dental environment
  • Understand heuristics
  • Describe questions to challenge assumptions

Apply tactics to reduce unconscious biases

Dorothy Garlough, RDH, MPA, is a conscious change facilitator helping orchestrate change within dental communities. Recognizing that behavioral patterns are difficult to change, Dorothy offers tools to help teams make an organizational shift. Her background as both a clinical hygienist and business owner gives her practical experience and insights both as an employee and an employer. Her customized programs reflect creativity and sensitivity to her client’s unique needs, and her writing challenges thinking. Dorothy is a respected member of the dental community, speaking internationally with a style that is thought-provoking, impactful, interesting, and imaginative. She is a contributing writer to RDH magazine and owner of Innovation Advancement.

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Quick Access Code: 21006

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This course is currently closed$39.00

Course Includes

  • 9 Lessons
  • 1 Test
  • Course Certificate
  • CE credit(s): 3

    Course Type: Written

    Published Date: MARCH 2021

    This continuing education (CE) activity was developed by Endeavor Business Media with no commercial support.

    This course was written for dentists, dental hygienists, and dental assistants, from novice to skilled.

    Educational methods: This course is a self-instructional journal and web activity.

    Provider disclosure: Endeavor Business Media neither has a leadership position nor a commercial interest in any products or services discussed or shared in this educational activity. No manufacturer or third party had any input in the development of the course content.

    Requirements for successful completion: To obtain 3 CE credits for this educational activity, you must pay the required fee, review the material, complete the course evaluation, and obtain an exam score of 70% or higher.

    CE planner disclosure: Laura Winfield, Endeavor Business Media dental group CE coordinator, neither has a leadership nor commercial interest with the products or services discussed in this educational activity. Ms. Winfield can be reached at

    Educational disclaimer: Completing a single continuing education course does not provide enough information to result in the participant being an expert in the field related to the course topic. It is a combination of many educational courses and clinical experience that allows the participant to develop skills and expertise.

    Image authenticity statement: The images in this educational activity have not been altered.

    Scientific integrity statement: Information shared in this CE course is developed from clinical research and represents the most current information available from evidence-based dentistry.

    Known benefits and limitations of the data: The information presented in this educational activity is derived from the data and information contained in the reference section.

    Registration: The cost of this CE course is $39.00 for 3 CE credits.

    Cancellation and refund policy: Any participant who is not 100% satisfied with this course can request a full refund by contacting Endeavor Business Media in writing.

    Provider information:

    Dental Board of California: Provider RP5933. Course registration number CA code: 03-5933-21006. Expires FEBRUARY 2024. “This course meets the Dental Board of California’s requirements for 3 units of continuing education.”


    Endeavor Business Media is a nationally approved PACE program provider for FAGD/MAGD credit.
    Approval does not imply acceptance by any regulatory authority or AGD endorsement.
    11/1/2022 to 10/31/2024.
    Provider ID# 320452
    AGD code: 770


    Endeavor Business Media is designated as an approved Provider by the American Academy of Dental Hygiene, Inc. #AADHPNW (January 1, 2022–December 31, 2024). Approval does not imply acceptance by a state or provincial Board of Dentistry. Licensee should maintain this document in the event of an audit. AADH code:


    Endeavor Business Media is an ADA CERP–recognized provider.

    ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of dental continuing education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

    Concerns or complaints about a CE provider may be directed to the provider or to CERP at



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