Advanced Communication Strategies To Get More YESes From Patients

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Claiming CE Credits

To receive CE credits, participants must review the program materials in their entirety and complete the online post examination and evaluation with a score of 70% or better.

System Hardware/Software and Internet Connection Requirements

The following information is provided for your reference in conjunction with review of this program.

General System and Internet Requirements:  Speakers or Headphones, High Speed Internet connection, Wireless 3G and 4G,
Web browsers: Internet Explorer 7.x or higher, Firefox 4.x or higher, Safari 2.x or higher and Chrome.

Operating Systems:  Windows 2000 or higher, (MS Surface and other MS mobile devices compatible), MAC OSX 10.3 or higher, Mac iOS 5.0 or higher (iPad, iPhone compatible), Android 4.3 or higher (most Android mobile devices compatible).

Effective Date: October 27, 2017
Expiration Date: October 27, 2020
Format: Self Instructional - Audio Visual Voice-Over with Slides
Credits: One (1) AGD PACE
Estimated Completion Time: 1 hour

Original broadcast supported through an unrestricted educational grant provided by Solution Reach

From handling the “new patient phone call" through acquiring 5-star patient reviews, you will learn the critical communication skills that will help you and your entire dental team connect with patients like never before. By knowing what to listen for, what to say, and how to say it, you’ll enjoy higher conversion rates during every step of the patient relationship development process. The end results: healthier and happier patients, and huge leaps in practice productivity.

Educational Objectives

Upon completion of this CE activity attendee will be able to:

  1. How “Dental Communication” is THE missing link to massive success in every dental practice
  2. Why all team members must be fluent on THE phone, and How to “reel in” potential new patients when they call
  3. THE “Problem Presentation System”, and How it drives treatment acceptance like nothing else
  4. Effective internal marketing techniques that keep you “top of mind” with your patients
  5. How to acquire amazing reviews and testimonials from your patients…and How to leverage them for a steady stream of referrals

Faculty

Dr. Chris Bowman

Dr. Chris Bowman
Founder of Advanced Dentistry of Charlotte

Dr. Chris Bowman is a full-time practicing dentist, speaker, author, and dental coach from Charlotte, North Carolina. A graduate of the University of North Carolina – Chapel Hill School of Dentistry, he started Advanced Dentistry of Charlotte in 1996.

Dr. Bowman also serves as a Clinical Instructor for Six Month Smiles since 2011. Focal points in his private practice include elective cosmetic dentistry, esthetic restorative dentistry, Six Month Smiles and aligner adult orthodontics, Pinhole Gum Rejuvenation, Obstructive Sleep Apnea treatment, and sedation dentistry.

A consummate student of business systems, communications and marketing, Dr. Bowman is dedicated to helping dentists from the US and internationally to achieve the highest levels of success and profitability in their practices. In 2005 he founded Dental Insiders, which provides coaching, consulting, and training programs for dentists and dental team members.

Dr. Bowman has authored numerous articles on practice growth, communications, marketing, and internal business strategies. He has been a contributor to Dental Economics, The Profitable Dentist magazine, 1000 Gems, and several online dental publications and forums, including Dentistry IQ. He has also shared the stage internationally as a dynamic speaker with many of dentistry’s leading speakers at such events as the Yankee Dental Congress, Excellence in Dentistry’s “Spring Break” Seminar, the Academy of Comprehensive Esthetics Seminar, 1000 Gems Super Seminars, Rondeau Annual Orthodontic Symposiums in Las Vegas and Toronto, and the British Academy of Cosmetic Dentistry’s Annual Session.

Target Audience

The target audience for this course is Dentists.

Recognition and Credits

Continuing education credits awarded for participating in the CE activity may or may not apply toward license renewal or specific license requirements in all states. It is the responsibility of each participant to verify the requirements of his/her state licensing board(s).

PennWell designates this activity for 1 credit hour of continuing ADA CERP education credits.

Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/goto/cerp.

AGD PACE LogoThe PennWell Corporation is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing dental education programs of this program provider are accepted by the AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from (11/1/2015) to (12/31/2019) Provider ID# 320452.

Dental Board of California: Provider 4527, course registration number 01-4527-15233.
“This course meets the Dental Board of California’s requirements for 1 unit of continuing education.”

Requirements For Successful Completion

To receive credit for your participation in this webinar you will be required to complete the online program examination. To complete the online examination participants must be registered and signed-in to this website and have reviewed the program in its entirety. At the end of the program a link will be provided directing you to the program course exam. Once completed and submitted an immediate grade report will be displayed. All participants scoring at least 70% on the examination will receive a CE Verification Form verifying 1 CE credits. Verification forms may be viewed and printed immediately as well as accessed anytime in the future (24/7) from within the user records page of this website.

Not enough time to complete your online examination? No problem, online examinations may be completed anytime during the effective period of the program. Participants requiring more time to complete an examination may return to this website, sign-in and complete the online examination.

Disclosure Declaration

Presenter Disclosure: Dr. Chris Bowman, discloses that he does have a leadership and/or financial relationship to disclose related to this continuing dental education activity.

Commercial Support: This course was developed with commercial support provided by Solution Reach.

Provider Disclosure: PennWell Corporation’s Dental Division does not have a leadership or financial/commercial interest in any products or services discussed or shared in any of the educational activities presented.

CE Planner Disclosure: Craig Dickson, VP & Group Publishing Director, has no relevant financial interest which may create a conflict of interest related to the DE Study Club. Heather Hodges, Conference Manager, has no relevant financial interest which may create a conflict of interest related to this activity.

Provider Contact Information: Heather Hodges, Conference Manager, hhodges@pennwell.com or direct at 918-832-9317.

Image Authenticity: No images in this educational activity have been modified or altered.

Scientific Basis: All content has been derived from references listed and/or the author’s clinical experience.

Known Benefits and Limitations: Information presented in this educational activity represents best practices in evidenced based dentistry with potential benefit for the patient and clinician. No off label or experimental treatments are discussed.

Educational Disclaimer: Completing a single continuing education course does not provide enough information to result in the participant being an expert in the field related to the course topic. It is a combination of many educational courses and clinical experience that allows the participant to develop skills and expertise.