Find Out Why 1/3 of Patients Are Switching Dentists and What You Can Do About It

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Claiming CE Credits

To receive CE credits, participants must review the program materials in their entirety and complete the online post examination and evaluation with a score of 70% or better.

System Hardware/Software and Internet Connection Requirements

The following information is provided for your reference in conjunction with review of this program.

General System and Internet Requirements:  Speakers or Headphones, High Speed Internet connection, Wireless 3G and 4G,
Web browsers: Internet Explorer 7.x or higher, Firefox 4.x or higher, Safari 2.x or higher and Chrome.

Operating Systems:  Windows 2000 or higher, (MS Surface and other MS mobile devices compatible), MAC OSX 10.3 or higher, Mac iOS 5.0 or higher (iPad, iPhone compatible), Android 4.3 or higher (most Android mobile devices compatible).

Effective Date: July 14, 2017
Expiration Date: June 13, 2020
Format: Self Instructional - Audio Visual Voice-Over with Slides
Credits: 1 AGD PACE
Estimated Completion Time: 1 hour

Original broadcast supported through an unrestricted educational grant provided by Solutionreach


Patients are paying more out of pocket for their care, and there is more competition than ever to get their business. So their expectations are changing. And as a result they are more likely to switch dentists to get the services and access they want.

A new patient survey shows that one in three patients are likely to switch dental providers in the next two to three years. The results show that many are switching because of issues around practice logistic such as ease of scheduling and appointment reminders.

This webinar examines this new data on why patients switch and what services a dental practice can offer to help get them to stay.

See the latest data on why patients leave and what you can do about it as well as learning about the latest trends in patient satisfaction.

Educational Objectives

Upon completion of this CE activity attendee will be able to:

  1. Who has switched dentists in the last two years and who is considering switching
  2. What aspects of your practice put you at the greatest risk of losing patients
  3. What tools practices can implement to increase satisfaction and loyalty


Lea Chatham

Lea Chatham

Director, Content Marketing

Lea Chatham is the Director, Content Marketing at Solutionreach, the company that is revolutionizing the healthcare experience for providers and their patients. She is responsible for developing educational resources to help medical practices improve the patient provider relationship. Lea spent over five years leading engagement at a small integrated health system. She also has 15 years of experience developing educational content for leading practice management and EHR companies. Lea specializes in simplifying information about healthcare and healthcare technology for physicians, practice staff, and patients. Her work has been published in many leading journals including Physicians Practice, Medical Economics, Medical Practice Insider, and the PAHCOM Journal. Follow her @leachatham.

Target Audience

The target audience for this course is Dentists.

Recognition and Credits

AGD PACE LogoThe PennWell Corporation is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing dental education programs of this program provider are accepted by the AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from (11/1/2015) to (12/31/2019) Provider ID# 320452.

PennWell Corporation is an American Academy of Dental Hygiene (AADH) approved provider, January 1, 2017-December 31, 2018.

Dental Board of California: Provider 4527, course registration number 01-4527-15216.
“This course meets the Dental Board of California’s requirements for 1 unit of continuing education.”

Requirements For Successful Completion

To receive credit for your participation in this webinar you will be required to complete the online program examination. To complete the online examination participants must be registered and signed-in to this website and have reviewed the program in its entirety. At the end of the program a link will be provided directing you to the program course exam. Once completed and submitted an immediate grade report will be displayed. All participants scoring at least 70% on the examination will receive a CE Verification Form verifying 1 CE credits. Verification forms may be viewed and printed immediately as well as accessed anytime in the future (24/7) from within the user records page of this website.

Not enough time to complete your online examination? No problem, online examinations may be completed anytime during the effective period of the program. Participants requiring more time to complete an examination may return to this website, sign-in and complete the online examination.

Disclosure Declaration

Presenter Disclosure: Lea Chatham, discloses that she does have a leadership and/or financial relationship to disclose related to this continuing dental education activity. Lea Chatham is the Director, Content Marketing at Solutionreach.

Commercial Support: This course was developed with commercial support provided by Solutionreach.

Provider Disclosure: PennWell Corporation’s Dental Division does not have a leadership or financial/commercial interest in any products or services discussed or shared in any of the educational activities presented.

CE Planner Disclosure: Craig Dickson, VP & Group Publishing Director, has no relevant financial interest which may create a conflict of interest related to the DE Study Club. Heather Hodges, Conference Manager, has no relevant financial interest which may create a conflict of interest related to this activity.

Provider Contact Information: Heather Hodges, Conference Manager, or direct at 918-832-9317.

Known Benefits and Limitations: Information presented in this educational activity represents best practices in evidenced based dentistry with potential benefit for the patient and clinician. No off label or experimental treatments are discussed.

Educational Disclaimer: Completing a single continuing education course does not provide enough information to result in the participant being an expert in the field related to the course topic. It is a combination of many educational courses and clinical experience that allows the participant to develop skills and expertise.